Last Updated: May 15, 2024
Thank you for visiting our website (“Site”). BearCom Group, Inc. (together with its affiliate and subsidiary companies, “BearCom”, “we”, “us”, “our”) collect, use, disclose, and otherwise process information about you. This Privacy Policy applies to information we collect when you access or use our Site or when you otherwise interact with us, such as through our customer support channels (collectively, the "Services”). We may provide different or additional notices of our privacy practices for certain products, services or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy. Where we process personal information in the course of providing voice, video, and data solutions services or other products and services to our customers, we may do so as a service provider/processor on behalf of our customers.
This Privacy Policy only applies if you are from the United States. If you are from Canada, please see here for a privacy policy that applies to you.
How We Collect Information
Information You Provide Us
We may collect the following personal information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:
- Identifiers: We collect your name, billing address, email address and telephone number.
- Financial Information: We collect bank account and other financial information, including credit card numbers that you provide directly to us or link to your account in order to carry out transactions with us. We may engage third party payment processors to collect and/or process your payment information. We also collect information you disclose to us on our credit request form.
- Communication Information: we collect information included in your communications with us, including information provided in response to surveys.
We may also collect any other information you choose to provide.
Information We Collect Automatically
We automatically collect the following categories of information:
- Internet Activity Information: We collect information about how you access our Site, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Site and interaction with our communications, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Site.
- Audio Information: If you call or otherwise interact with our customer service team or our accounts receivable department, we may monitor and retain those conversations.
- Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Site and communications. These technologies help us improve our Site and communications, see which areas and features of our Site are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. You can also adjust certain cookie settings by visiting www.bearcom.com and choosing the preference that pops up on our home screen. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Information We Collect from Other Sources
We may also obtain information from other sources. For example, we may collect information from advertising networks, data analytics providers, recruiting service providers, manufacturers of equipment we resell, government agencies, marketing lead generation services, and mailing list providers. The information we collect may include contact information.
Inferred Information
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or the types of products or services that interest you based on your Internet Activity Information.
How We Use Information
We may use the personal information for the following business and commercial purposes:
- To provide and maintain our Services;
- To comply with applicable laws legal and financial obligations, and to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of BearCom and others;
- To carry out obligations/tasks arising from contracts with you;
- To communicate with you about BearCom and our Services, including to respond to your requests for information or other enquiries, inform you of price or Services changes, and send you other transactional or relationship messages;
- For training purposes, quality assurance, and to record details about the products and services you order from us;
- To send direct marketing messages, including by phone, mail, and email, and target advertisements to you on third-party platforms and websites as described in the Targeted Advertising and Analytics section below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking “unsubscribe in the emails) or by contacting us;
- To monitor and analyze Site trends, usage, and activities, improve our Services, develop new products and services, and perform data analyses (including anonymization and aggregation of personal information that we will not attempt to re-identify); and
- To make inquiries about you for credit reference purposes.
We may also use information in other circumstances after giving you notice and/or getting your consent.
Targeted Advertising and Analytics
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Site, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain laws.
You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.
Information We Disclose
Personal information may be disclosed as noted below:
- Affiliates: Personal information is disclosed between and among BearCom and any current or future parents, subsidiaries, affiliates, and any other companies under common control and ownership.
- Vendors: We disclose information to our agents, outside vendors, contractors, or service providers to perform functions on our behalf, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, recruiting, and marketing and advertising.
- Professional Advisors: We disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Advertising Partners: We disclose information to third parties for the advertising purposes described above.
- Corporate Transactions: We reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Authorities and Others Involved in Legal Proceedings: We may disclose information to legal authorities and others for the protection and compliance purposes described above, including when we believe that disclosure is in accordance with, or required by, the law, applicable regulations, court orders or subpoenas.
- Protect the Rights of BearCom and Others: We may disclose information if we believe that your actions are inconsistent with our Terms and Conditions of Use or other agreements and policies, if we believe that you have violated the law, or if we believe it is necessary to protect our rights, property or safety or the rights, property or safety of others.
- Consent: We may disclose information when we have your consent or you direct us to do so.
We also disclose de-identified information that cannot reasonably be used to identify you.
Transfer of Information
BearCom is headquartered in the United States and we have operations and vendors in the United States, Canada and other countries. Therefore, we and our vendors may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection to your home jurisdiction.
Applicant Information
When you apply for a position with BearCom, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, characteristics of protected classifications under state or U.S. federal law (such as your gender and race), and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include other information that you voluntarily provide including demographic or diversity information or information regarding requested reasonable accommodations or disabilities which may require a reasonable accommodation. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment and hiring statistics. We use successful candidates’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Site, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on BearCom, and (d) to protect and defend the rights or property of BearCom or others.
California Residents
If you reside in California, this section applies to you and describes our data practices today and in the preceding 12 months.
Additional Disclosures
We collect the following categories of personal information: Identifiers, Commercial Information (including Financial Information), Communication Information, Internet Activity Information, Audio, visual, or other similar information, Characteristics of protected classifications under state or U.S. federal law, Inferred Information, and Sensitive Information. We collect this information from the following categories of sources: directly from you, from the third-party sources identified above, and by automated means. Please see the How We Collect Information section above for more information.
We collect and disclose personal information for the following business and commercial purposes described in the How We Use Information section above.
We disclose personal information as follows (described in more detail in the Information We Disclosure section above):
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Categories of Personal Information |
Categories of Recipients |
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Identifiers |
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Commercial Information |
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Communication Information |
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Internet Activity Information |
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Audio, visual, or other similar information |
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Characteristics of protected classifications under state or U.S. federal law |
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Inferred Information |
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Sensitive Information (such as your race, ethnicity, and personal information collected and analyzed concerning your health) |
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Some of our advertising and analytics activities may constitute “sharing” or “selling” under California law. In order to advertise our products to you and better understand, improve, and personalize our interactions with you, we “share” and “sell” Identifiers, Internet Activity Information, and Inferred Information with Advertising Partners.
Access, Correction and Deletion
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
Contact us to exercise these rights.
We may verify your request by asking you to verify your information related to your recent interactions with us. If we deny your request, you may appeal by contacting us.
Opting Out of Targeted Advertising, Sharing, and Sales
As described in the Targeted Advertising and Analytics section above, we process personal information to understand and improve your experience with our Site and to serve you advertisements on non-BearCom properties. These activities may result in us selling or sharing Identifiers, Internet Activity Information, and Derived Information with our Advertising Partners (including social media platforms) so our Advertising Partners can show ads that are targeted to your interests on other platforms. These activities may be considered targeted advertising under certain laws. You have the right to opt out of sharing, sales, and targeted advertising at any time by clicking here. You can also opt out by visiting our Site with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which legally-recognized opt-out preference signal you use and whether you are logged into your account with us, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our Site, or if you clear your cookies.
Nondiscrimination
We will not treat you differently for exercising your privacy rights.
Authorized Agents
If you are submitting a rights request as an authorized agent, you must submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. In some cases, we may contact the subject of the request for verification. If you are an authorized agent seeking to make a request, please contact us.
Data Retention
We store personal information for as long as necessary to carry out the purposes for which we originally collected it, satisfy our legal requirements, or for other business purposes explained in this Privacy Policy.
Children Under the Age of 18
Our Site is not designed nor intended to be used by children under the age of 18 ("Minors"). We do not knowingly collect, sell or share personal information from Minors. If you are under the age of 18, please do not submit any information to us.
Updates to the Privacy Policy
We may from time to time amend this Privacy Policy. If we make changes, we will notify you by revising the date at the top of this policy. If we make material retroactive changes, we will provide you with additional notice (such as by adding a statement to the Site or sending you a notification). We encourage you to check our Site frequently to review the current Privacy Policy in effect and any changes that may have been made to it.
Contact Us
This Site is owned and operated by BearCom. If you have any questions or suggestions with respect to this Privacy Policy, please call us at (800) 527-1670, write to us at:
BearCom
4009 Distribution Drive
Garland, TX 75041
Attn: Legal
or you can send an email to: privacy@bearcom.com